Contact Us
Be Globally Connected
Office Location
8 Duke street Shop #4 Falmouth Trelawny
Shop #10 Juici Plaza, Old Harbour, St Catherine
Call Us
(876) 846-1840
(876) 707-3713
Email Us
Contact
Frequently Asked Questions
How long does it take for my package to arrive in Jamaica?
Click here for answer
After your packages is update to our system, packages usually takes 5-8 days to arrive in Jamaica.
What can caused my package to be Detained?
Click here for answer
Reasons for packages to be detained:
1. No invoice provied before package status change at Local Port.
2. Incomplete invoice
3. Invoice that are seems tampered with.
What if I don't submit my invoice?
Click here for answer
Failure to submit invoice on time before package status change to at Local Port, will lead to package being detained at Jamaica Customs. Once Package is detained there will be a re-clearance fee of $650JMD / package.
My package was delivered but its not reflecting in my ShipMart Logistics dashboard?
Click here for answer
When a package has been delivered at the warehouse it takes up to 24 to 48 hours to be updated on the system. Once the 48 hours as passed and you haven’t received and update, please contact us asap.
Why do I have to pre-alert invoices for my packages?
Click here for answer
Packages entering the country must declare to Jamaica customs. If invoices are not provided, this will result in delay of your package.
How do I avoid paying customs duty on my packages?
Click here for answer
All packages valued under US$50 will not attach customs charge but once your over US$50 your packages will attract customs duty.
How long do I have to collect my packages?
Click here for answer
Once you receive ready for pickup or delivery, customers have up to 7 days to collect package. Condition applies.
Can someone else use my address to order something online?
Click here for answer
Yes. However, all updates and charges will go to your account. It will be more convenient for each person to have their own account to receives updates not just on the status of their package but on promotional details.